Cancellation and appointment policy

We strongly recommend booking your next appointment before you leave the salon.This guarantees your preferred booking time..

We recommend visits every 3 week for refills..

Bookings made outside of 5 weeks will require a new set..

Online refill bookings are reserved for existing clients only. Please advise us when booking your appointment..

We do not work on or refill other technicians work, and reserve the right to refuse refill in favour of removal for a new set..

Please be advised that any cancellations or rescheduled appointments, as well as missed appointments without 24 hours notice, will incur a cancellation fee of 100% of the service price and any deposit paid will not be refunded.

Please take note that you have the option to cancel or reschedule your appointment at any time, up to 24 hours before your scheduled time, through our online booking system, email, phone, or SMS..

Please note that if you arrive more than 15 minutes later than your scheduled appointment time your appointment will be cancelled and you will need to rebook.

If you are up to 15 minutes late for your appointment it can still go ahead, but your treatment time will be reduced. This means that your lashes will not get the full attention they deserve and you may not have the lashes you had hoped for.

On your first visit, please aim to arrive at least 10 minutes early in order to complete the necessary consultation forms and remove make up if necessary.

For lash extension services, please remove all eye makeup with an oil-free remover or mild soap prior to your appointment, or please aim to arrive 5 minutes early at the salon so that you are able to do so.

As a courtesy to your and other clients in the salon please turn off or put on silent your mobile phone before your appointment begins. We want your time here to be a rewarding and relaxing experience, a well-deserved break away from your busy daily schedule.

We require that all of our clients be a minimum age of 18 years old. All clients under 18
would need parental permission

We highly recommend NO kids in our salon while you are receiving service. It is against
health and safety obligations to have children in the salon unsupervised.